We are all customers.
At some point in our week, our month, we carry that title.
Here’s ways we can be better ones :
- Sometimes we see people we haven’t seen in a really long time. So we park our carts, swoop in for a hug and let the excitement, feigned surprise, whatever it is, drop out of our faces and land in the aisle that we are…oblivious we are blocking. This old new friend may be speeling on what is new in their life and how the old is really quite new to you because it’s been so long ‘ Has it REALLY been this long Megan!? ‘, but you NEED to interrupt them and move out of the way!
I get it, I really do- we want it to be as real and unchoppy and least awkward as possible. The last thing we’re focusing on is the slowly growing line behind us and that one behind them? We’re totally ignoring it! It’s easier!
But no! Make the cut in the convo and use 10 seconds to situate in a more appropriate place.
Better yet, get their number and schedule a catch-up date!
- So you see me – the employee- bent over a box of chicken noodle soup, quietly working away. I look up and politely say hello when I see you and you do the same and proceed to walk the decently long amount PAST me to the checkout. Yo. Just tell me you’re going to the counter, that you’re done your shopping. Then you don’t have to be waiting for me when you get there and we both don’t have to feel stupid. Deal? Deal!
- Please for the love of Peter Pan, ( and if you don’t love him, then Belle !) , don’t get upset with me for something I can’t fix. I understand, you’re frustrated, stressed and I have no idea how your day has been. Of course, you don’t know how mine has been either and all that your madness does for me is make it difficult to continue being nice to other customers. Customers that are you on any other given day. The issue does not get fixed with anger and specially on someone that can do nothing but call the Manager up. If you’re going to be angry about it, at least spare me the wrath and just ask for the head guy in the first place.
- I know not all machines need to know whether it’s debit or credit you have. And I know it’s part of my job to ask you which one you are using. But please don’t just shove or swipe or tap before we punch it into our computer. Let’s figure out which payment method you’re using and then wait till I say it’s good to go. Many attempt and get annoyed when it doesn’t go through all because they were 3 seconds too quick.
- This may be a really obvious one but I still get the occasional person on their phone. A lady actually paid, kept the bags I had just packed on the counter and proceeded to text while two people stood behind her waiting. Ouch.
- I know it’s not always the way, but try and shop when you aren’t in a hurry. Everything takes way longer when you are and a lot of times your impatience is obvious and even contagious.
- Please refrain from wearing headphones?! This may be just a tiny, tacky one that is mostly just personal. But I feel insulted when you show up to pay with them inside your ears- even if the music is turned off. I just feel slightly disrespected.
- I’ve seen this too many times but it’s one of my bigger pet peeves with customers.
That 87 year old man? Yeah, he may be slower and about as brittle as chalk, but do NOT weasel your way past him as he’s trying to get his Parkinsons’ hand of coins into his pocket. Only just to plop your items vehemently down on the counter before he has even taken his off, thus left still waiting because I will not begin to scan you through until he is well on his way! Respect the genuine slow of people and be patient. If you’re gonna drop your goods in line because they’re getting heavy,ask the person behind you to hold your spot and snag a basket and vow next time you’ll pick one up on the way in.
So those are some things perhaps we can remember and all get better at practicing!
I know we all slip up every now and then some days are more off then others, but as long as we’re aware and willing to be better.
Happy Shopping either way and remember, everyone just wants a pleasant experience whether it be customers, employees or volunteering mascot children outside of the store. Even vomiting ones IN the store.
Yay, Let’s go Happy Customering now!